Email support
The fastest way to reach us. Tell us what's happening and, if it helps, the email you sign in with. We typically reply within a couple of business days.
support@asksimara.com →
We're here
Support
Questions, trouble signing in, billing, or a privacy request — reach us directly and a person will help. We answer with the same calm we build with.
Delete your account
You can permanently remove your account and all associated data from inside the app. Need a hand, or can't access the app? We'll help you through it.
How deletion works →Common questions
A few things people ask before reaching out.
Is Simara on the App Store yet?
Not quite — Simara is coming soon to iPhone, with Android to follow. Email us to be notified when it's ready and we'll send a single, quiet note the moment it goes live.
Does Simara predict my future?
No. Simara is a mirror, not a fortune-teller. It never predicts external events or outcomes. Every reading reflects your own present energy and the details you choose to share, for self-reflection and wellbeing — not as advice.
What happens to my face scan?
Your photo is processed on your device. Facial landmarks are computed locally to create your private Sima signature, and the photo itself is never uploaded to or stored on our servers. More detail is in the Privacy Policy.
How do credits and subscriptions work?
Simara is freemium and runs on a credit economy — for example, a daily Ask uses one credit. Some features may need a subscription. Purchases are handled by Apple and managed via RevenueCat; we never see your card details. You manage subscriptions in your Apple account settings.
I signed in but didn't get my code.
Codes are sent to the email you entered and can take a minute to arrive. Check spam, make sure the address is correct, and request a new code. Still stuck? Email support@asksimara.com and we'll sort it out.
How do I request my data or exercise GDPR rights?
You can access and edit much of your data in the app, and delete everything from Profile → Delete account. For access, rectification, erasure, or portability requests, email support@asksimara.com and we'll help.
Simara is for self-reflection, entertainment, and wellbeing — not medical, psychological, or financial advice. If you're struggling, please reach out to a qualified professional; in an emergency, contact your local emergency services.